Last updated: September 24, 2026

At Morsonna, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return the product under the conditions below.

1. Return Window

We accept eligible returns within 14 days of the delivery date.

To be eligible for a return, the product must:

• Be unused and in the same condition in which it was received
• Be in its original packaging where applicable
• Include proof of purchase, such as an order confirmation or receipt

Products that have been used, damaged after delivery, or returned without the required information may not be eligible for a refund.

2. Non-Returnable Items

Certain products may not be eligible for return, including:

• Final sale or clearance items
• Personalized or custom-made products
• Downloadable or digital products

3. How to Request a Return

To request a return, contact us within 14 days of receiving your order.

Please provide your order number and explain the reason for your return.

Email: hukojkarl@gmail.com
Phone: +1 505-418-9016

Once your return request is reviewed and approved, we will provide the appropriate return instructions.

4. Return Shipping

Unless the product received is defective, damaged, or incorrect, return shipping costs are generally the responsibility of the customer.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible so that we can review the issue and provide appropriate instructions.

5. Refunds

Once we receive and inspect an approved return, we will notify you whether the refund has been approved.

If approved, your refund will be processed within 7 business days and issued to the original payment method.

Your bank or card issuer may require additional time to make the refunded amount available in your account.

6. Late or Missing Refunds

If you have not received your refund after the applicable processing period:

1. Check your bank or card account again.
2. Contact your card issuer or bank.
3. If you still cannot locate the refund, contact us at hukojkarl@gmail.com.

7. Exchanges

We may replace products that arrive defective, damaged, or incorrect. Please contact us with your order details so we can review the situation.

8. Contact Us

Morsonna
Email: hukojkarl@gmail.com
Phone: +1 505-418-9016
Address: 21 Arabella Dr, Piedmont, South Carolina 29673, United States